基本资料
饭店情景英语 (修订版)
作者： 郭兆康主编
出版社：
出版年： 2000年04月第2版
页数：
定价： 22
装帧：
ISAN：
内容简介
本书是根据涉外餐旅业实际需要编写的英语岗位培训教材,分别介绍了宾馆的前厅、客房、餐厅、商场和管理部门的常用口语。
书 目：
举报失效目录
超星
PARTⅠ THE FRONT OFFICE 前厅
INTRODUCTION(导言)
The Manager s Remarks(经理的话)
UNIT 1 Room Reservations(预订客房)
1-1 A Long Distance Call Reservation(长...
1-2 A Group Reservation(团体预订)
1-3 A Face-to -Face Reservation(门市预订...
Structure Study:will be+doing sth.(将来...
Function Study:Connecting Telephone Cal...
Exercises(练习)
UNIT 2 At the Reception Desk(接待处)
2-1 Registration(登记住宿)
2-2 Receiving a Walk-in Guest(接待过路客...
2-3 Extending the Stay(续住)
Structure Study:to be going to do sth.(...
Function Study:Greetings and Getting Ac...
Exercises(练习)
UNIT 3 The Bellman(应接服务员)
3-1 Introducing Hotel Services(介绍饭店...
3-2 About Slow Delivery of Baggage(抱怨...
3-3 Ticket-Booking Service(订票)
Structure Study:Let me... Please don t....
How...! What a ....!(感叹句)
Function Study:Offering Help(提供帮助)
Exercises(练习)
UNIT 4 At the Information Desk(问讯处)
4-1 Mail Service(邮寄服务)
4-2 Introducing Some Scenic Spots(介绍景...
4-3 Showing the Way(指明方向)
Structure Study:Have you...yet?(现在完成...
Function Study:Showing Directions(指明方...
Exercises(练习)
UNIT 5 The Cashier(出纳员)
5-1 Foreign Currency Exchange(兑换外币)...
5-2 Checking Out(结账)
5-3 Mis-calculation(算账出错)
Structure Study:We hope that...(宾语从句...
Function Study:Bidding Farewell(道别)
Exercises(练习)
UNIT 6 Settling Guests Complaints(处理...
6-1 Changing a Room(换房)
6-2 At the Lost and Found Desk(失物招领...
6-3 Charging More(加收房费)
Structure Study:He said(that)he...
He told me(that)he...(间接引语)
Function Study:Answering Complaints(答复...
Exercises(练习)
UNIT 7 The Business Center and the Gene...
7-1 Introducing the Services of the Bus...
7-2 About the Fax Service(关于传真服务)...
7-3 Dealing with the Telephone Problem(...
Structure Study:Usage of Tenses(时态用法...
Function Study:Expressing“Declining”(...
Exercises(练习)
CONSOLIDATION(复习)
PARTⅡ THE HOUSEKEEPING DEPARTMENT 房务...
INTRODUCTION(导言)
The Manager s Remarks(经理的话)
UNIT 1 Guiding the Guests to Their Room...
1-1 Recognizing the Guests(迎接新客)
1-2 About the Room Facilities(介绍房间设...
1-3 About the Hotel Services(介绍服务项...
Structure Study:more...than/the most......
Function Study:Imparting and Reporting ...
Exercises(练习)
UNIT 2 Chamber Service(客房服务)
2-1 Making Up the Room(收拾房间)
2-2 Cleaning the Room(打扫客房)
2-3 The Turn-down Service(做晚床)
Structure Study:to have/get sth.done(使...
Function Study:Promising(许诺)
Exercises(练习)
UNIT 3 Special Services(特别服务)
3-1 Buying Things on Request(代客人购物...
3-2 About Room Service(客房用餐服务)
3-3 At Tea Time(茶点时间)
Structure Study:...or...?(选择问句)
Function Study:Expressing and Respondin...
Exercises(练习)
UNIT 4 Laundry Service(洗衣服务)
4-1 Explaining How to Get the Service(介...
4-2 Suggesting Express Service(建议快洗...
4-3 “Honesty Is the Best Policy.”(诚实...
Structure Study:be+done(被动语态)
Function Study:Expressing Obligation(责...
Exercises(练习)
UNIT 5 Miscellaneous Services(多项服务)...
5-1 Providing Something Extra on Reques...
5-2 About Baby-Sitting Service(托婴服务...
5-3 Dealing with Emergency(处理紧急情况...
Structure Study:It s...for sb.To do sth...
It s...that(who,whom)...(强调型句型中的...
Function Study:Sympathizing(同情)
Exercises(练习)
UNIT 6 Wake-up Call Service(唤醒服务)
6-1 Explaining Time Differences(解释时差...
6-2 A Morning Call(叫早电话)
6-3 Leaving the Hotel(离店)
Structure Study:You re...,aren t you?(反...
Function Study:Giving Explanation(解释)...
Exercises(练习)
UNIT 7 The Maintenance Service in the G...
7-1 Repairing the TV Set(修理电视机)
7-2 Showing How to Use Certain Faciliti...
7-3 Solving the Mini-Bar Problem(解决小...
Structure Study:Adverbial Clause(定语从...
Function Study:Expressing Agreeing and ...
Exercises(练习)
CONSOLIDATION(复习)
PART Ⅲ FOOD AND BEVERAGE DEPARTMENT 餐...
INTRODUCTION(导言)
The Manager s Remarks(经理的话)
UNIT 1 At the Bar(酒吧)
1-1 Shanghai Cocktail(上海鸡尾酒)
1-2 Chinese and Foreign Wines(中外酒类)...
1-3 Passing on a Message(传递口信)
Structure Study:...what to do(带疑问词的...
Function Study:Stating Preference(抉择)...
Exercises(练习)
UNIT 2 Seating the Diners(顾客就座)
2-1 A Reservation Call(预订电话)
2-2 Receiving the Diners(接待顾客)
2-3 A Complaint About the Dining Room(投...
Structure Study:may,might,could,can t,m...
Function Study:Asking for Repetition(请...
Exercises(练习)
UNIT 3 Taking Orders(点菜)
3-1 Helping to Order Dishes(帮助点菜)
3-2 Chinese Food(中国菜)
3-3 Wine Orders(点酒)
Structure Study:who,whom,whose,which,th...
Function Study:Making Suggestions(建议)...
Exercises(练习)
UNIT 4 Serving Dishes(上菜)
4-1 Misserving(上错菜)
4-2 Normal Service for a Chinese Banque...
4-3 Offering Room Service(提供客房内用餐...
Structure Study:if...(真实条件从句和非真...
Function Study:Apologizing(道歉)
Exercises(练习)
UNIT 5 Birthday Party(生日晚会)
5-1 Going to a Chinese Birthday Party(参...
5-2 The Longevity Noodles(长寿面)
5-3 Birthday Cake(生日蛋糕)
Structure Study:What...is...(what从句)
Function Study:Expressing Wishes and Co...
Exercises(练习)
UNIT 6 Ways of Paying(付款方式)
6-1 Signing the Bill(签账单)
6-2 Paying with Credit Card(用信用卡来付...
6-3 How to Pay for a Dinner Party of 20...
Structure Study:v-ing(动名词和现在分词)...
Function Study:Asking for Opinions(征求...
Exercises(练习)
UNIT 7 Western Food and Buffet(西餐及自...
7-1 Western Breakfast(西式早餐)
7-2 Dinner à la Carte(零点服务)
7-3 Buffet(自助餐)
Structure Study:Mood and Subjunctive Mo...
Function Study:Asking About Preference(...
Exercises(练习)
CONSOLIDATION(复习)
PART Ⅳ SHOPPING ARCADE 商场部
INTRODUCTION(导言)
The Manager s Remarks(经理的话)
UNIT 1 At the Tourist Souvenir Departme...
1-1 Greeting Customers(招呼顾客)
1-2 Recommending a Toy(推荐玩具)
1-3 Testing the Quality(检测质量)
Structure Study:v-ed(过去分词)
Function Study:Recommending(推荐)
Exercises(练习)
UNIT 2 At the Textile and Knitwear Depa...
2-1 Talking About Fashion(谈论时装款式)...
2-2 Choosing Colorful Silk Fabrics(挑选...
2-3 “The Great Wall Is Very Close to M...
Structure Study:will have done(将来完成...
Function Study:Making Business Appointm...
Exercises(练习)
UNIT 3 At the Arts and Crafts Departmen...
3-1 Correcting Errors(纠正错误)
3-2 Holding One-Price Policy(坚持货无二...
3-3 Cooling Off a Persistent Guest(摆脱...
Structure Study:Parenthesis(插入语)
Function Study:Refusing(拒绝)
Exercises(练习)
UNIT 4 At the Pharmacy and Foodstuff Co...
4-1 Persuading the Customer to Buy(说服...
4-2 Handling Difficult Situations(应付困...
4-3 Wrapping the Goods(包装货物)
Structure Study:Ellipsis(省略)
Function Study:Stating Cautions and Pro...
Exercises(练习)
UNIT 5 At the Chinese Seal Cutting,Pain...
5-1 Making a Symbol of Love(爱的象征)
5-2 Bringing Up a Better Understanding ...
5-3 Ancient Culture and New Skills(古文...
Structure Study:Inversion(倒装)
Function Study:Expressing Possibility(表...
Exercises(练习)
UNIT 6 At the Cashier s Counter,etc.(在...
6-1 Talking About Sizes(谈论尺码)
6-2 Showing by Comparison(货比货)
6-3 At the Cashier s Counter(在账台)
Structure Study:Preposition(介词)
Function Study:Hesitating(犹豫)
Exercises(练习)
UNIT 7 At the Cultural and Recreational...
7-1 At the Audio-Visual Product Counter...
7-2 At the Book Counter(在图书柜)
7-3 At the Penjing(Potted Landscape)Cou...
Structure Study:Absolute Construction(独...
Function Study:Expressing Liking and Di...
Exercises(练习)
CONSOLIDATION(复习)
PART Ⅴ HOTEL MANAGEMENT 饭店管理
INTRODUCTION(导言)
The General Manager s Remarks(总经理的话...
UNIT 1 Hosting Guests(招待宾客)
1-1 General Manager s Welcoming Speech(...
1-2 Congratulating a Guest on Her Birth...
1-3 PR Manager s Farewell Speech(公关部...
Structure Study:“could”and“would”(情...
Function Study:Representing Someone or ...
Exercises(练习)
UNIT 2 Sales Promotion(推销)
2-1 Making an Appointment(约会)
2-2 Talking About Hotel Reservations(洽...
2-3 Negotiating on Terms(谈判条款)
Structure Study:“have to”and“must”(...
Function Study:Negotiating(谈判)
Exercises(练习)
UNIT 3 Public Relations(公共关系)
3-1 Arranging for a Convention(安排会议...
3-2 Offering Special Services(提供特别服...
3-3 Soliciting Comments and Suggestions...
Structure Study:Compound and Complex Se...
Function Study:Introducing People(社交介...
Exercises(练习)
UNIT 4 Settling Complaints(解决投诉)
4-1 Dealing with a Difficult Guest(与执...
4-2 Handling a Complaint About Restaura...
4-3 Handling a Complaint About Room Res...
Structure Study:have sb.do sth.(让某人做...
Function Study:Giving Explanations in S...
Exercises(练习)
UNIT 5 Dealing with Special Problems(应...
5-1 Claiming for Damage and Loss(索赔)
5-2 Discovering a Forged Bank Note(发现...
5-3 Dealing with Violation of Hotel Reg...
Structure Study:Subordinate Clauses(从句...
Function Study:Politely Negating(委婉的...
Exercises(练习)
UNIT 6 Interview and Orientation(面试和...
6-1 Interview(面试)
6-2 Security(安全保卫)
6-3 Orientation(迎新培训)
Structure Study:Definite Article“the”...
Function Study:Politely Asking for Info...
Exercises(练习)
UNIT 7 At the Manager s Office(经理办公...
7-1 Morning Briefing(早晨例会)
7-2 Arranging for an Exhibition(安排展览...
7-3 Employee Motivation(调动员工积极性)...
Structure Study:Non-Finite Verbs(非谓语...
Function Study:Presiding a Meeting and ...
Exercises(练习)
CONSOLIDATION(复习)
APPENDIX I
Elementary English for Hotel Staff and ...
1.Courtesy English(通用礼貌英语)
2.For Hotel Staff(饭店员工用)
3.For Hotel Management(饭店干部用)
4.For Hotel Shops(商场员工用)
APPENDIX Ⅱ
Useful Words and Expressions for Hotel ...
APPENDIX Ⅲ
Menus of Chinese and Western Cuisines(中...
APPENDIX Ⅳ
Hotel Organization Chart(饭店机构表)
1