酒店常用英语词汇
■ 服务台常用词汇
management 经营、管理
market price 市价
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check_out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格reservation 预订
reception desk 接待处
tip 小费
reservation desk 预订处
luggage office 行李房
…per thousand 千分之…
spare (形)多余的
postpone (动)延期
cancel (动)取消
traveller's cheque 旅行支票
pay (动)付款
fill (动)填写administration 管理、经营
note 纸币
registration desk 入宿登记处
lobby 前厅
luggage rack 行李架
visit card 名片
identification card 身份证
rate of exchange 兑换率
conversion rate 换算率
charge (动)收费
bill 帐单
change money 换钱procedure 手续、程序
information desk 问询处
luggage label 行李标签
overbooking 超额订房
…per cent 百分之…
reasonable (形)合理的
cash (动)兑换
keep (动)保留、保存
bank draft 汇票
accept (动)接受
procedure fee 手续费
fill in the form 填表
■ 电讯服务
operator 电话员
house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通
ordinary telegram 普通电话receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, please. 请接外线。
The line is busy(engaged) 占线。
send a telegram(cable) 发电报long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清。
express telegram 加快电报
special despatch 专电
registered fee 挂号邮资
postcard 明信片
■ 客房设备、用品
escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall_plate 壁上挂盘
Chinese painting 国画elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼
spring 弹簧
cushion 靠垫，垫子
socket 插座，插口
sitting_room 起居室
voltage 电压floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
information desk 问讯处
reception office 接待室
hotel register 旅客登记簿
registration form 登记表
newsstand 售报处
postal service 邮局服务处
shop 小卖部
bar 酒吧间
lounge 休息厅
roof garden 屋顶花园
billiard-room 球房
dining-room, dini
ng hall 餐厅
men's room 男盥洗室
ladies' room 女盥洗室
cloak-room 存衣处
basement 地下室
cellar 地窖
broom closet 杂物室
room number 房间号码
room key 房间钥匙
suite 一套房间
single room 单人房间
double room 双人房间
sitting-room, living-room 起居室
sofa, settee 长沙发
easy chair 安乐椅
armchair 扶手椅
wicker chair 藤椅
folding chair 叠椅
swivel chair 转椅
rocking chair 摇椅
stool 凳子
stool 凳子
bench 条凳
tea table 茶几
desk 书桌
bookcase 书橱
bookshelf 书架
wardrobe 衣柜
built-in wardrobe, closet 壁橱
chest of drawers 五斗橱
screen 屏风
hat rack 帽架
rug 小地毯
carpet 大地毯
single bed 单人床
double bed 双人床
twin beds 成对床
mattress 褥子
quilt 被
blanket 毯子
sheet 床单
bedspread 床罩
cotton terry blanket 毛巾被
pillow 枕头
pillow 枕头
pillowcase 枕套
mat 席
cushion 垫子
bathroom 浴室
bath tub 浴盆
shower bath, shower 淋浴
cold and hot water taps 冷热自来水龙头
sprinkle-nozzle, (shower) nozzle 喷头
dressingtable 梳妆台
mirror 镜子
washbasin 洗脸盆
towel 毛巾
toilet, lavatory, washroom 卫生间
water closet, W.C. 厕所；抽水马桶
toilet roll, toilet paper 卫生纸
bath towel 浴巾
bathrobe 浴衣
towel rail, towel rack 毛巾架
sponge 海绵
waste-paper basket 废纸篓
thermometer 温度计
balcony 阳台
balcony 阳台
sash window 上下开关窗
shutters 百叶窗
transom, transom window 气窗
curtain 窗帘
lace curtain 挑花窗帘
windowsill 窗台
air-conditioned 有空调设备的
radiator 暖气片
central heating 暖气
ashtray 烟灰碟
smoking set 烟具
electric fan 电扇
chandelier, pendant lamp 吊灯
fluorescent lamp 日光灯
desk lamp 台灯
bedside lamp 床头灯
floor lamp 落地灯
wall lamp 壁灯
lampshade 灯罩
bulb holder 灯头
bulb 灯泡
screw-type bulb 罗口灯泡
bayonet-type bulb 卡口灯泡
frosted bulb 磨砂灯泡
opal bulb, opaque bulb 乳白灯泡
switch 开关
socket 插座
plug 插头
telephone 电话
electric iron 电熨斗
peg, hook 衣钩
clothes-hanger 衣架
door-mat 门前的擦鞋棕垫
manager 经理
attendant 服务员
desk clerk 值班服务员
waiter （餐厅）服务员
waitress （餐厅）女服务员
rent 租金
bill 账单
heating fee 供暖费
exclude vt.把……排除在外
reasonable a.价钱公道的，不贵的
fortnight n.十四日，两星期
procedure n.过程，步骤，程序
check－in procedure 住宿登记手续
registration n.登记，注册
deluxe suites 豪华套房
nationality n. 国籍
forward v. 发送，寄发
for warding address 转投地址
passport n. 护照
place of issue 发照地点
signature n. 签名
departure n. 离开
regulation n. 规章，规定，条例
negot
iation n. 谈判；磋商
extension n. 延长日期
常用100句
1. Welcome to our restaurant .
欢迎光临我们的餐厅。
2. How many people are there in your party?
请问你们有多少位？
3. I’m sorry ,the tables near the window are all occupied.
对不起，靠窗的坐位都坐满了。
4. It was reserved this afternoon.
那个坐位下午有人订了。
5. Do you have a reservation,sir?
先生，请问你订座没有？
6. How about this table?
这个坐位好吗？
7. We can seat your party now,sir.
先生，我们现在可以给你安排坐位。
8. There’s a table for four over there.Would you like it?
那里有一个四人用的坐位。你想要吗？
9. We have a table by the window reserved for you. / We have keep a table by the window for you.
我们为你保留了一个窗边的坐位。
10.Would you like to take the table near the corner?
你愿意用角落的那张桌子吗？
11. I’m afraid there’re no tables available at the moment.
目前恐怕没有别的空位了。
12. I’m sorry, that table is already reserved.
对不起，那个坐位已经预订出去了。
13. Would you care to wait a moment in the lounge?
能否请你在休息室稍候片刻？
14. We’ll call you when we have a vacancy.
有空桌时就会来叫你。
15. I’ll show you to your table.我带你们去（你们的座位）。
16. Would you come this way, please?请这边走。
17. Where would you like to sit?
你希望坐哪里？18. You can sit where you like.你可以随便坐。
19. Please take a seat.请坐。
20. You’re welcome ,sir.不客气。
21. Here’s the menu.这是菜谱
22. Please have a look at it first.请先看看。
23. Are you ready to order now?你现在准备点菜了吗？
24. These are our specialties.Many visitors come here to taste them.
这是我们的特色菜，许多游客都来这里品尝。
25. I suggest the chef’s specialty Sichuan style:Hot Sour soup.
我建议你点厨师的拿手菜：川式酸辣汤。
26. Would you like to try some?你想试一试吗？
27. Thank you very much.十分感谢。
28. Do you need anything else, sir?
先生，还有其他需要吗？
29. We have a breakfast buffet.
我们有自助早餐供应。
30. How would you like your steak? Rare, medium, or well done?
你喜欢几成熟的牛排？是半生、适中、还是熟透的？
31. By the way, would you like to have some dessert after your meal?
顺便问一下，饭后你需要一些甜品吗？
32. Today’s specialty is roast chicken.
今天的特色菜是烧鸡。
33. We have various kinds of soft drinks.
我们有各种软饮料供应。
34. Would you like some wine to go with your meal?
上菜时要喝点酒吗？
35. What kind of vegetable would you like?
你喜欢哪种蔬菜？
36. What would you like to drink? 你喜欢喝点什么呢？
37. What would you like to begin with? 你想开始来点什么？
38. What dishes would you like? 你要
什么菜？
39. Will there be anything else? 别的还要什么？
40. What soup would you prefer? 你喜欢哪种汤？
41. I’m sorry,there are no chops left. 对不起，没有排骨了。
42. I’m afraid that this vegetable is not in season.
抱歉，现在不是这种菜的季节。
43. Would you like to try something else?
你是不是吃点别的？
44. May I give you some advice on our dishes?
我可以向你们介绍一下我们的菜式吗？
45. I can recommend the roast beef. 我推荐烤牛肉。
46. May I ask what you have ordered? 你点了什么菜呢？
47. I’m sorry,it’s not on our menu.对不起，菜牌上是没有的。
48. I’ll check to see if we can prepare it for you.
我先去问一下厨房，看能否为你准备。
49. Just a moment. I’ll check for you. 请稍候，让我查一查。
50. Excuse me,have you finished with your meal?
请问您吃完没有？
51. I’m sorry,sir.I’ve just had a check and I found this was what you had ordered.
抱歉，先生，我刚才查过，这是你点的。
52. You may change this for something else.
你可以换另外一个。
53. This is one of our specialties I recommend you try it.
这道菜是我们的特色菜之一，你尝尝吧。
54. You will have to wait for about twenty minutes.
你要等大约20分钟。
55. We’ll try to serve you as puickly as possible.
我们会尽快为你提供服务。
56. I’ll tell the cooks to hurry.
我去告诉厨师快一点。
57. Your order will be ready in a few minutes.
你点的菜一会儿就来。
58. I’m sorry to kept you waiting. 对不起，让你久等。
59. May I have a look at your key-card?
我可以看一下你的房卡吗？
60. I hope you enjoy your meal. 希望你们用膳愉快。
61. I’m sorry.Please forgive me. 不好意思，请你原谅。
62. Please don’t worry. 不用担心。
63. May I help you,sir? 先生，我能为你效劳吗？
64. May I have your name please? 请问贵姓？
65. Would you repeat that please? 请你重复一次好吗？
66. Welcome to the Garden Hotel. 欢迎光临花园酒店。
67. Have a nice day. 祝你有愉快的一天。
68. Nice to meet you. 很高兴见到你。
69. Please be seated for a moment.请就座休息
70. Could you speak a little more slowly, please?
请你说慢一点好吗？
71. The Greenery is open from 6 a.m. till 1 a.m.
绿茵阁的服务时间是从早上6点至凌晨1点。
72. The last order is at 11p.m.
最后的点菜时间是晚上11点。
73. Thank you,but we are not allowed to drink on duty.
谢谢，但我们上班时间是不允许喝酒的。
74. When would you like to hold the party?
请问你想在哪天举行宴会呢？
75. Please be careful,sir.This plate is hot.
先生，请小心。碟子是热的。
76. Would you like to use chopsticks or the knife and fork?
你喜欢使用筷子、叉还是刀呢？
77. Would you like a high chair for the baby?
你喜欢要一张婴儿凳
吗？
78. Would you like some more water,sir?
先生，喜欢多要一些水吗？
79. I’ll remind you next time. 下次我会提醒你。
80. Sorry to interrupt you. 不好意思，打扰你们谈话。
81.Thank you for calling us. 谢谢你的来电。
82. We look forward to serving you.我们期待着为你服务。
83. I’m sorry for the inconvenience we’ve carsed you.
不好意思给您带来不便。
84. I’m glad to be of service.
很高兴为你服务。
85. I’m afraid not,sir.It is against our rules.
恐怕这样会违反酒店规定的。
86. We will try to arrange it but I can’t guarantee anything.
我们会尝试安排，但不能保证。
87. That’s unusual. 这是不平常的。
88. I’ll look into the matter at once. 我马上去调查一下。
89. Is there anything wrong,sir? 先生，出了什么问题？
90. I’ll get it for you immediately. 我马上替你拿来。
91. This is with our compliments,sir.先生，这是我们的一点心意。
92. We are very glad to accept your suggestion.
我们很高兴接受您的建议
93. I’m terribly sorry.Please do accept our apology
对不起，请接受我们的道歉。
94. We’ll try to do our best in the future.
我们会尝试做到最好。
95. Are you satisfied with our service?
你满意我们的服务吗？
96. Would you like separate checks?
你喜欢分开帐单吗？
97. Please sign here and write down your room number.
请签名和填上你的房号。
98. We accept credit card. 我们接受信用卡。
99. It’s on the house ,sir. 这是免费的。
100. I assure you that eberything will be to your satisfaction.
我保证你下次光临时一切都会妥妥当当。