第一：各种订单情况回复一：未付款 询盘 回复：
这一环节是一个卖家第一次接触买家，有几个注意事项和大家分享一下：
第一主动出击，当买家下单后应及时主动与买家联系，联系内容可以按照先后顺序包括为打招呼，对产品进一步的介绍，并告知请付款以及时查看库存备货，尽快发货。下面请看举例： Dear Tracey,
we have got your order of..... The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If there ’s anything I can help with the price or size etc.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. Thanks
Best Regards
Cindy
二：已付款订单的回复：
主要内容包括确认产品的颜色、规格、尺码等等具体事宜，表现卖家的专业性。请看举例： Dear David,
I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thanks
waiting hear from you soon.
Best Regards
Cindy
三：发货后的回复
从货物离开中国 海关 至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。因为买家付款后都急于收到货物，而邮寄过程一般又是5-10天不确定的，因此这样随时通知买家货物状态。一是表现自己商业城信度；二是及时的沟通能让买家不再急切询问。请看举例：
1.Dear David，
The item you order is already shipped and the tracking number is EA935185185CN The mail status is as follows:
20071130 21:43:12
SHANGHAI
Dispatch from Sorting Center
This is the status of your order. You will get it soon. Thanks for your support and understanding.
2. UNITED STATES OF AMERICA USSFOA
Handed over to Customs
this is the status showing on EMS.Have you already get the items? If you have got the items, please let me know. Thanks
UNITED STATES OF AMERICA 91316
Delivery
Dear alejandro,
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. Thanks
Best Regards
cindy
四：货物收到后的询问
Dear Cindy,
I received the boots but I cant sell them because the Gucci box was ripped up if you cant secure the packages better than that then you will not be hearing from me again ！
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.
Best Regards
cindy
五：提醒买家给自己留评价, 这是在交易结束后很重要的一环节
Hi there,
Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on.
it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us ，if there's anything I can help with ,don't hesitate to tell me .
Best wishes
Cindy
第二：买家常见问题回答：
一：推广新产品, 采购季节期间根据自己的经验，可给买家推荐自己热销的产品。 Hi there, As Christmas is coming, we found hair straightened has a large potential market. Many customers bought them for resale on eBay or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out.If you have more than 10 pieces in one order we can help u get a wholesale price. Thanks.
Regards
Cindy
二：货物断货，货物偶尔的断货只要认真解释一下，买家一般能够理解，最好的办法是告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。
Hi there,
We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the following link to check them out. If there’s anything I can help with, Please feel free to contact us. Thanks.
Regards
Cindy
三：改完价格再次催款, 很多情况买家下单后觉得运费过高，不愿意付款希望卖家能够给与折扣，下面的回复可以借鉴一下：
Hi there,
We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it and feel free to contact me if there ’s anything I also can help,please feel free to cantact us.
Regards
Cindy
四：大量订购询问价格, 大量订单 询盘 买家若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。
Hi there,
thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 usd shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 usd/piece.I am looking forward to your reply.
Regards
Cindy
五： 海关 问题，某些国家 海关 由于定期的严格检查或者罢工等问题造成邮件延误，建议及时和买家通知，及时的沟通让买家感觉你是一直在跟踪货物的状态，以免置之不理造成误会
Hi there,
According to the news from EMS in China, large quantity of mails to England is blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. I am wondering if the delay going to be a problem for
you. I am looking forward to your reply.Thanks
Regards
Cindy
六：买家几天后还没有收到货物的询问，需要及时地与快递公司联系察看货物状态。 hi Ruiz ,
we did send the package out on 2007-10-16,I think there must be some issues with the shipping company ,and we have been contacting them till now .we called the package back and resent them ,the new tracking number is 111814176 it's shipped via TNT . I apologize for the inconveniences and hopefully you can receive the items soon.If there are any questions, don’t hesitate to tell me.
七：若你没有STS 分数，买家对于你的产品表示怀疑，可以借鉴这个卖家给买家的回复 Hi dear ***,
First of all, I am very happy to receive your message. Although I have not much score on tradetang,I have been doing business on eBay for many years and I am quite confident about my products. Also tradetang offer escrow payment service which means the payment won't be released to seller till customer satisfy with the product and transaction. With the aim of seeking long term business parterner, we cherish every customer we deal with. Please fell free to contact me if you have any questions.
Regards 397233747
Cindy
are produced under the standards of the TDS.
All our products are packaged with drums marked with our company's name, A business can go on only when both the buyer and supplier can benefit from the trade,as we have to face too much unpredictable risks for a longterm L/C,and considering about your situation, we wish to suggest L/C 40-60 days as payment terms to support you at our best.
If you could specify the ball diameters you need we could come back with our best quotation!
Thanks in advance for your kind reply.
Thanks for your email.
It is ok, we will conitue to wait for your coming test results. If there is any progress, please contact us freely.
Keep in touch.
Have a good day!
Glad to contact you again.
Recently, the raw material price is at the lower point, do you need to make up any stock for the steel ball? If you have any purchase plan, please feel free to cotnact us.