餐饮业是一种历史久远的服务行业,随着商品经济的迅速发展,伴随餐饮类服务业而生的“开瓶费”逐渐走进人们的视野,并成为消费者与商家争论不休的焦点,关于餐饮企业是否应向消费者收取开瓶费虽然在我国现有的法律中并未有明确规定,但是我方坚持认为酒店收取开瓶费是不合理的。
The catering industry is a long history of service industry, with the rapid
开瓶费,就是消费者到饭店就餐,如果自带酒水,饭店向消费者收取的因向其提供开瓶、倒酒等服务的费用。其实开瓶费就是餐饮企业向消费者额外收取的服务费。消费者到饭店进行消费,已经向饭店支付了相关的餐饮费用,但是饭店还要对消费者额外收取费用,这显然是不合理的。所以我方坚持认为,饭店收取开瓶费是不合理。
Corkage fee, is the consumer to have dinner in a restaurant, if own drinks, charge the hotel to consumers due to provide open
首先,从消费者角度上来说,酒店收取开瓶费实际上是违反了消费者的公平交易权和自主选择权。因为很多酒店明确规定“谢绝自带酒水”,并且对消费者带进来的酒水收取开瓶费或是服务费,更重要的是,饭店出售的酒水的价钱比外面市场出售的同样的产品要贵的多,这种不合理的价钱不仅是违背了市场竞争规则,而且严重侵犯了消费者的自主选择权和公平交易权。
First of all, from the consumer perspective, the hotel corkage fee charged is actually violated even bargain rights of consumers and the right to choose
1
development of commodity economy, and students with catering service industry
and
businesses
on
food
enterprises, whether should to the consumer to charge corkage fee although there are clear provisions in the our existing law does not, but I insist that the hotel corkage fee charged is not reasonable.
the bottle, pour wine and other services to its cost. In fact, a corkage fee is the catering enterprises to consumers extra charge service fees. The consumer to the hotel for consumption, have paid the relevant fees to the hotel restaurant, but the hotel also to consumers extra charge, which is obviously unreasonable. So I insist that, the hotel corkage fee charged is not reasonable.
independently. Because a lot of the hotel clearly defined
消费者虽然自带酒水,但是,进入了餐厅,就占用了餐厅的经营场所,享受了餐厅的服务,因此开瓶费实际上是服务的费用,消费者不喝酒也一样享受酒店的服务,单独额外收取开瓶费不合理。
Although consumers bring their own
调查中大多数消费者认为,饭店拒绝顾客自带酒水,或者向顾客收取所谓的“开瓶费”,这种做法侵犯了消费者的选择权,不合理也不合法,损害了消费者利益。
The survey most consumers think, hotel
旅游饭店行规中说所有的经营者都有权禁止消费者自带酒水,有权自定标准收取“开瓶费”。显然,这一行规侵害了消费者的自主选择权和公平交易权,与现行法律相冲突。
Turist Hotel guild regulations say that all operators have the right to prohibit consumers bring their own drinks, has the
自带酒水收取开瓶费不合理。所谓开瓶服务费,只不过是酒店限制顾客自带酒水的手段,有些酒店开瓶费比酒本身的价格还高,酒店收这么贵的开瓶费,让人难以接受。
Bring their own drinks corkage fee
在对顾客关于收开瓶费是否合理的问题上,81%的顾客都是人为不合理的,如果你在顾客不知情的情况下收取了顾客的开瓶费,这不是违反了消费者的消费知情权和公平交易权吗?
In the customer a corkage fee is reasonable on the issue, 81% of customers
2
drinks, however, entered the restaurant, takes up a restaurant business place, enjoy the service of the restaurant, so the corkage fee is actually the service fees, consumers do not drink or enjoy the hotel services, separate additional charge corkage fees unreasonable. refused to customers to bring their own drinks, or to charge customers a so-called
right to own standard charged
charged is not reasonable. The so-called open a bottle of service charges, is only your own wine Hotel Limited means, some hotels to open a bottle of wine itself cost price is higher, so expensive hotel corkage fee, so difficult to accept.
are unreasonable, if you don't know in the customer's case received customer corkage fee, this is not a violation of consumers' right to know and even bargain rights?
2006年3月19号,大连市的吕女士带着一瓶55元的红酒,到一家饭店就餐,结帐时却被饭店收取了100元的开瓶费。酒店竟然收取的开瓶费要比酒的价钱高两倍,难道这样收的开瓶费也算是合理?
In March 19, 2006, the city of Dalian Ms. Lu with a bottle of red wine to 55 yuan,
现在国家对这方面(开瓶费)没有非常明确的规定。那么我们说经营者,自主经营权当然是应该保护的,但是你这种自主经营权,不能以牺牲消费者自主选择权和公平交易权作为代价。特别是在消费者不知情的情况下和不知道收开瓶费的额度的情况下向消费者收取开瓶费,这显示一种侵犯消费者权利的表现。
Now the country in this regard (corkage fee) no provision is very clear. Then we say
酒店在提供服务时声称“自己已提前告知要收取‘开瓶费’”等类似条款,实质上这样的告知没有法律效力,拿出这种类似的店堂公示都无效。此外,酒店的利润应该是在法律框架内,超越法律就是非法利润,非法利润取得的财产不会得到法律支持。
Hotel in the provision of services
中消协:要强制取消开瓶费 中消协表示,依据《消费者权益保护法》的规定,经营者不得以格式合同、通知、声明、店堂告示等方式作出对消费者不公平、不合理的规定。谢绝自带酒水,即使进行公示,也属于不合理的格式条款,像浙江温州23家酒店单方面集体声明“自2007年元旦起,不能自带酒水”的做法,
3
a restaurant, the checkout was the hotel charged me 100 yuan for corkage fee. The hotel should charge a corkage fee to two times higher than the price of wine, so charge corkage fee is reasonable?
that the operators, operational autonomy of course should be protected, but you this operational autonomy, not at the expense of consumers the right to choose independently and even bargain rights as the price. Especially in the consumer inadvertently and don't know the corkage fees charged to consumers the amount under the condition of opening bottle fee, which shows a violation of consumer rights performance.
claimed that
The association: to be forced to cancel a corkage fee
In CaseTrust said, according to
drinks, even for publicity, also belong to the unreasonable terms of format, such as Zhejiang Wenzhou 23 Hotel unilateral
我想请问对方辩友,将来公厕规定外纸莫带否则收手纸费.你感觉如何?公交车收取开门费你交不交?大众洗澡规定不准自带毛巾、洗护用品否则收取排污费你又感觉如何呢?
I would like to ask each other a debate, the future of public toilets specified paper Mo with otherwise received toilet paper fee.
餐饮行业的发展不是靠暴利才生存的,暴利年代已经一去不复返了,靠的是特色经营、诚信经营、优质服务的经营、管理的经营,才有发展,人家肯得基、麦当劳也不卖酒水啊,不是也作成了世界连锁经营了吗?怎么中国就的靠暴利+暴力吗?
Development of catering industry is not 反方 无效明示可以拒绝
笔者认为,此类规定并无实际意义,因与法律相抵触,无论是否明示,都是无效的明示。我国《消费者权益保护法》第二十四条规定:经营者不得以合同、通知、声明、店堂告示等方式做出对消费者不公平、不合理的规定,含上述内容的,其规定无效。餐馆强行向消费者收取开瓶费之所以遭到反对,其原因并不在于其事前是否向消费者进行了告知,而在于它侵犯了消费者所应享有的选择权和公平交易权。我国《消费者权益保护法》明确规定,消费者有权自主选择商品品种或服务方式,自主决定接受或不接受任何一项服务;在接受服务时,有权获得公平交易的条件,拒绝经营者的强制交易行为。由此可见,
4
collective statement
rely on the profits to survive, profits era has gone for ever, is on the characteristics of the operation, integrity management, quality of service
management,
business,
have
development, KFC, McDonald's house does not sell drinks ah, not as the world chain business now? How Chinese will rely on the profits + violence?
餐馆强行向消费者收取开瓶费,是一种明显的侵权行为,该行为并不会因“明示”而合法,消费者有权拒绝。
The author thinks, this kind of regulation no practical significance, because of conflict with the law, no matter whether express,
express
is
invalid.
China's
rights violated consumers should enjoy the. China's
even bargain condition, forced transaction refused to operator. Thus, the restaurant forced to charge consumers corkage fee, is one kind of tort behavior significantly, the behavior and not due to
虽然有了一个规范,作为消费者,笔者仍然认为开瓶费是霸王条款。明示了,并不代表消费者就接受了收取开瓶费,并不代表收费就合情合理了,更不代表餐馆可以理直气壮地收取开瓶费。消费者在饭店吃喝什么由消费者自主决定,消费者应该有自己选择的权利,餐馆没有权利收取开瓶费。餐馆为了追求利润空间,酒水价格偏高,而且饭店的酒水都是酒厂返利高的酒水,消费者想消费的酒水,在饭店并不一定有销售,这实质上就剥夺了消费者的合法权益。所以,大多数消费者不会接受开瓶费。事先告知消费者收费项目,消费者就可以自主选择消费的方式,可以选择不收开瓶费的饭店去消费。虽然是行规,但笔者相信,大部分饭店还是会考虑市场竞争的残酷和消费者维护权利的意识
Although there has been a standard, as a consumer, I still think the corkage fee is the terms of overlord. Express, not on behalf of consumers to accept a charge opening bottle fee, does not represent the fees will be perfectly logical and reasonable, more do not represent restaurants can be in the right and self-confident to charge a corkage fee. Consumers in the hotel to eat and drink what decide by consumers, consumers should have the right to choose their own, restaurants do not have the right to charge a corkage fee. The restaurant in the pursuit of profit space, drinks prices high, but the hotel drinks are winery rebate high drinks, consumers want to consume the drinks in the hotel, do not necessarily have sales, which virtually deprived of the legitimate rights and interests of consumers. Therefore, the majority of consumers will not accept a corkage fee. Fees in advance to inform consumers, consumers can choose the way of consuming, can choose not to charge a corkage fee restaurant consumption. Although the rules, but I believe that, most of the hotel will still consider the brutal competition in the market and consumer's consciousness of protecting rights
查阅了这部行业规范的原文。这部规范并没有像媒体所称的那样,“明文规定”了“包间费、最低消费、开瓶费等将在餐馆收费项目中予以明示”,而是在“规章制度”一节中,要求餐饮企业“须明示营业时间、供应品种、服务项目的收费标准及其他特殊规定,销售的食品应当明码标价,并严格按照标价执行,提供的服务内容和费用应当符合与消费者的约定”。这就是被媒体和餐饮业普遍认为“默许”开瓶费合法化的那个原始条文
Access to this industry standard text. This specification does not like the media called it,
5
will be in the restaurant charges to be explicit
事实上,从这部规范的具体规定来看,它也只要求餐饮企业将供应品种、服务项目的收费标准及其他特殊规定进行明示,明码标价,而没有采用列举的方式把餐饮企业有权收费的项目范围和名称列举出来,因为这是不需要由它来进行规范的,甚至也是它无权规范的事项。其实道理很简单。正如许多场合我们都要求经营者予以明示一样,明示是一回事,但明示的内容是否合法、有效则是另一回事。比如,价格法要求商家对任何商品都要明码标价,但商家标明的价格是否存在暴利和欺诈,则由其他的条款或法规来进行认定。所以,你不能认为法律要求商家明示的事项,只要按要求明示了,就说明这一事项合法了。就拿餐馆来说,某餐馆经营国家保护动物,你能说餐馆明码标价了,它的行为就合法了吗?同理,开瓶费即使明示了,也并不意味着它就合理合法了。
In fact, specified in this specification, it is only required to catering enterprises will supply varieties, the charge of service standards and other special provisions were expressly, clearly the price, without the use
不收费,薄利多销?当大多数酒家还在延续餐饮业为时已久的“行规”时,上海徐汇区延庆路上一家餐厅已开始第一个
6
of lists ways to catering enterprises have the right to collect fees the project scope and the name of the list, because this is not required by it to regulate, even it has no right to regulate matters. In fact, the reason is very simple. As many occasions we all require operators to express, express is one thing, but to express the legality of the content, the effective is another matter. For example, the price law require businesses to have stated price of any commodity, but businesses prices marked the existence of huge profits and fraud, by the clause or other regulations to be recognized. So, you can't think matters law require businesses to express, as long as the express according to the requirement, that means the legal matters. Take the restaurant, a restaurant of national protected animal, can you say the restaurant the price tag, its behavior is lawful? Similarly, a corkage fee even express, also does not mean that it is reasonable and lawful.
“吃螃蟹”了:对于前去用餐的顾客,该餐厅不但不收“开瓶费”,还欢迎顾客自带酒水。昨日,该餐厅有关负责人透露,该
措施推出一个月来,餐厅赢利不但没有减少,还反增了两成多。
No charge, small profits but quick turnover? When most restaurants catering industry still continue regulations
the
longstanding
Xuhui
Shanghai
only collect
Yanqing Road restaurant has started the first
如果餐饮企业说“开瓶费”是收取服务费的话,那么按酒价比例收取“开瓶费”的理由又何在?难道我喝茅台和喝二锅头酒店会给我提供不同的服务吗?
If catering enterprises said
消费者虽然自带酒水,“但是,进入了餐厅,就占用了餐厅的经营场所,享受了餐厅的服务,因此收取开瓶费是实际产生服务的费用。”
Although consumers bring their own
消费者不喝酒也一样享受酒店的服务,单独额外收取开瓶费不合理。调查中大多数消费者认为,饭店拒绝顾客自带酒水,或者向顾客收取所谓的“开瓶费”,这种做法侵犯了消费者的选择权,不合理也不合法,损害了消费者利益。
fee
Although consumers bring their own drinks,
The consumer does not drink also enjoy the hotel services, separate additional charge corkage fees unreasonable. The survey most consumers think, hotel refused to customers to bring their own drinks, or to charge customers a so-called
Turist Hotel guild regulations say that all operators have the right to prohibit consumers
7
bring their own drinks, has the right to own standard charged